What is your return policy?
Effective since COVID-19 - For the safety of all our customers, all items purchased are final sale. We cannot offer returns, exchanges, or refunds for any items.
This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes.
If your product was damaged, we will exchange the item for a non-damaged unit. If we are unable to offer a replacement, we will issue a refund.
How long will it take to recieve my order?
Track order status here: https://everythingkarla.com/apps/aftership
All orders EXCEPT digital downloads will be processed within 3-5 business days. Shipping time will be and additional 2-3 days for U.S. packages.
INTERNATIONAL SHIPPING TIME FRAME:
3-5 PROCESSING DAYS + 10-30 DAYS
Processing Time + Shipping Time = Delivery
I'm not sure which product to buy. Can you help me?
Absolutely! Feel free to send us a message on our customer service chat (on our website), or an email. We'd be happy to help you find what product is best for you.
I have opened the product and used it once. Can I return it?
Due to sanitary reasons - Used or opened item* products cannot be returned.